探究各式不同关系的研究显示，我们可将世界分成几种不同的关系。其中我认为有三种在商业环境里特别重要：陌生人、家人、邻居。 Research on types of relationships suggests that we can break the world up into several kinds of relationships. I refer to the three that are particularly important in the context of business as strangers, family, and neighbors.

提升“邻里关系”的方法之一就是提供员工培训。许多公司为员工提供各种有助于提高他们工作和个人相关方面的技能，这表示公司很重视员工的长期最佳利益。在这类培训上的投资远低于招聘新员工的成本。 One way to support neighborhoods is training. Many companies provide extensive training opportunities for their employees, which give them a chance to develop both work-related and personal skills. This demonstrates that the organization is interested in the employees’ long-term best interests. Any investment in those training opportunities pales in comparison to the cost of replacing people who leave the company.   第二种方式是定期让员工与管理高层直接接触。要想让员工觉得彼此是邻居，就必须让他们感觉到公司知道他们是谁，而且公司不只在意所有员工，也在意他这个人。如果员工和公司管理高层毫无接触，即使公司某个业务部门内部可能有邻居精神，但仍会感觉与公司其他部门没有联系。 A second way to promote a neighborhood is to provide regular opportunities for employees to engage directly with higher-ups. Being a part of the neighborhood requires a feeling that the organization knows who you are and cares not just about people in general, about you in particular. Without some points of contact to the upper management of the company,

companies need a shared vision that transcends the individuals.

pales in comparison to the cost of replacing people who leave the company.

After all, people who are engaged put in effort that goes above and beyond the minimum that’s required to complete a task